How We Handle Your Information.

1. Who we are

Next to Godliness Cleaning Services ("we", "us", "our") is an owner-led commercial cleaning company based in Hendersonville, Tennessee. We clean churches, schools and colleges, offices, and medical and dental practices across Middle Tennessee. We are a commercial cleaning company only and do not provide residential or house cleaning.

This policy covers the information we collect through this website, nashvillebusinesscleaning.com, and through the phone number and email address published on it. It does not cover anything we are told or shown while working inside a client's building, which is governed by our service agreement with that client.

2. What we collect

Information you give us

Our quote request form asks for the following, and nothing else:

• Full name of the best contact at your organization
• Business name
• Email address
• Phone number (mobile preferred)
• How often you need cleaning, selected from a list
• Your consent to be texted, by ticking a box. The box is not ticked for you, and you can submit the form without it

If you call us, email us, or reply to one of our messages, we also keep what you tell us in that conversation, because we need it to prepare and deliver a quote.

Information collected automatically

Our website platform keeps standard server records when a page is requested: IP address, browser and device type, the pages viewed, the time of the visit, and the page you arrived from. This is ordinary web server logging and we do not use it to build a profile of you.

What we do not collect

• We do not ask for, and have no use for, payment card numbers, bank details, Social Security numbers or government ID numbers on this website
• We do not run third-party advertising pixels or analytics on this site. As of the date above there is no Google Analytics, no Meta or Facebook pixel, and no advertising retargeting tag installed
• We do not buy contact lists, and we do not sell yours

3. How we use it

We use what you give us to do the thing you contacted us for, and to run the business behind it:

• To reply to your enquiry and schedule a walkthrough of your building
• To prepare a written scope and price
• To schedule and deliver cleaning, and to contact you about your account, your service dates and anything that affects them
• To keep our own records, including for tax, insurance and dispute purposes
• To comply with the law when we are required to

We do not use your information for automated decision-making, and we do not sell, rent or trade it.

4. Text messages and calls

If you tick the consent box on our form, you are agreeing to the following, which is the exact wording shown next to that box:

Three things follow from that, and we hold ourselves to all three:

• The texts are non-marketing. They are about your enquiry, your appointment and your account. We do not use this consent to send you promotions, offers or newsletters
• You can stop them at any time. Reply STOP to any message and we will stop texting you. Reply HELP and we will tell you how to reach a person. Message frequency varies, and your mobile carrier's message and data rates may apply
• Consent is optional and separate. Ticking the box is not a condition of getting a quote or of becoming a client. You can leave it unticked and we will contact you by phone or email instead

Mobile phone numbers and text-message consent are never shared with third parties or affiliates for their own marketing purposes. They are used only by us, and by the messaging provider that delivers the message on our behalf, to contact you about your cleaning enquiry, appointment or account.

Phone calls to and from our published number may be logged, and may be recorded where we tell you so at the time.

5. Who we share it with

We share your information only with the service providers we need to run the business, and only so they can perform that service for us:

Our website and CRM platform

This website and our contact form run on HighLevel (also shown as LeadConnector). Form submissions are stored in that system, which is where we manage enquiries, quotes and client records.

Our messaging and telephone providers

They deliver the texts, emails and calls between us and you.

Professional advisers

Our accountant, insurer or legal adviser, where there is a genuine need, such as a claim or an audit.

We will also disclose information if we are legally required to, for example in response to a valid subpoena or court order, or where it is necessary to protect someone's safety or our legal rights. If our business is ever sold or merged, client and enquiry records may transfer as part of that business, and this policy would continue to apply to them.

We do not share your information with anyone for their own advertising or marketing.

6. Cookies and tracking

This site uses very little. Specifically:

• Session storage. When our quote popup has been shown once, the site stores a single flag in your browser so it does not show again during that browsing session. It contains no personal information, it is not sent to us, and it disappears when you close the tab
• Platform cookies. Our website platform and the embedded quote form may set cookies that are necessary for the page and the form to work, such as keeping your form entries while you complete it
• No advertising or analytics tracking. As of the date at the top of this page, we do not run advertising pixels, retargeting tags or third-party analytics on this site. If that changes, we will update this page before or at the time it changes

You can block or delete cookies in your browser settings. The site will still work, though the quote form may not behave correctly if cookies are blocked entirely.

7. How long we keep it

We keep enquiry records for as long as it takes to respond to you and for a reasonable period afterwards, in case you come back to us. We keep client records for the length of the engagement and afterwards for as long as our tax, insurance and legal obligations require. When we no longer need information, we delete it or stop using it.

If you ask us to delete your information sooner, we will, except for anything we are legally required to retain.

8. Your choices and rights

You can ask us to:

• Tell you what information we hold about you
• Correct anything that is wrong
• Delete your information
• Stop contacting you, by any or all of text, email and phone

Email [email protected] or call (629) 262-5226 and tell us what you want done. We will act on it, and we will not charge you or make you justify the request. We aim to respond within 30 days.

To stop texts immediately, reply STOP to any message. To stop emails, use the unsubscribe link in the email or just tell us.

Depending on where you live, you may have additional rights under your state's privacy law, including the right not to be discriminated against for exercising them. We do not sell personal information, and we do not share it for cross-context behavioural advertising.

9. Security

Your information is held in our website and CRM platform, which is access controlled and served over an encrypted connection. We limit access to the people who need it to do their job. No system is perfectly secure, and we will not pretend otherwise, but we do not keep the categories of data that make a breach severe, such as payment or government ID numbers.

10. Children

This is a business-to-business service and the site is not directed at children. We do not knowingly collect information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

11. Changes to this policy

If we change how we handle information, we will update this page and change the "last updated" date at the top. If the change is significant, such as adding advertising tracking to the site, we will say so clearly rather than quietly editing the text.

12. How to contact us

For anything in this policy, including a request to see or delete your information:

• Email: [email protected]
• Phone: (629) 262-5226, Monday to Friday, 8am to 5pm Central
• Mail: Next to Godliness Cleaning Services, Hendersonville, Tennessee 37075

See also our Terms of Use.